Refund Policy

Last Updated: September 19, 2025

This Refund Policy explains how Ventorixaq ("we", "us", or "our") handles refund requests for our online educational webinars and services. By purchasing any service from Ventorixaq.pro, you agree to the terms outlined in this policy.

1. General Refund Principles

We are committed to providing high-quality educational content and services. If you are not satisfied with your purchase, we offer refunds under the conditions specified in this policy.

All refund requests are evaluated on a case-by-case basis and must comply with the eligibility criteria outlined below.

2. Eligibility for Refunds

2.1 Webinar Registrations

Refunds for webinar registrations may be requested under the following circumstances:

Request submitted at least 48 hours before the scheduled webinar start time
Technical issues on our platform that prevented you from accessing the webinar
Cancellation or significant rescheduling of the webinar by us
Duplicate purchases made in error

2.2 Subscription Services

For subscription-based services:

Refunds may be requested within 14 days of the initial subscription purchase
No refunds are provided for subscription renewals
Partial refunds are not available for unused portions of subscription periods

2.3 Pre-Recorded Content and Digital Products

Once access has been granted to pre-recorded webinars or digital materials:

Refunds are available within 7 days of purchase if less than 20% of the content has been accessed
Technical defects or inability to access purchased content due to platform errors qualify for refunds regardless of access percentage

3. Non-Refundable Items

The following purchases are non-refundable:

Webinar registrations requested less than 48 hours before the event
Services where more than 20% of content has been accessed or consumed
Promotional or discounted purchases marked as non-refundable at time of sale
Services or content used in violation of our Terms of Service
Bundle packages where individual components have been partially accessed
Administrative or processing fees

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, you must contact us through one of the following methods:

Email: help@Ventorixaq.pro
Phone: +6095736010
Signal: https://signal.me/#p/+6095736010

4.2 Required Information

All refund requests must include:

Your full name and contact information
Order or transaction number
Date of purchase
Detailed reason for the refund request
Supporting documentation if applicable

4.3 Processing Timeline

We will review your refund request and respond within 5 business days. If approved:

Refunds will be processed within 10 business days of approval
Refunds will be issued to the original payment method used for purchase
You will receive email confirmation once the refund has been processed

5. Refund Methods and Timeframes

5.1 Payment Method Returns

Refunds are issued to the original payment method:

Credit/Debit Cards: 5-10 business days after processing
PayPal: 3-5 business days after processing
Bank Transfers: 7-14 business days after processing
Digital Wallets: 3-7 business days after processing

Please note that actual receipt of funds may vary depending on your financial institution's processing times.

5.2 Partial Refunds

In certain circumstances, partial refunds may be granted:

When only a portion of bundled services were defective or inaccessible
For subscription downgrades processed mid-billing cycle
When technical issues affected only part of a webinar or course

6. Cancellations and Modifications

6.1 Event Cancellations by Ventorixaq

If we cancel a webinar or event:

You will receive a full refund automatically
Alternative options such as rescheduling or credit toward future events may be offered
Refunds will be processed within 10 business days

6.2 Event Modifications

For significant changes to scheduled webinars (time, date, speaker, or content):

You may request a full refund if the changes do not meet your needs
Requests must be submitted within 48 hours of receiving modification notice

6.3 Customer Cancellations

You may cancel your registration or subscription according to the timeframes specified in Section 2 of this policy.

7. Technical Issues and Access Problems

7.1 Platform-Related Issues

If you experience technical difficulties accessing our services due to platform errors:

Contact our support team immediately during the issue
We will attempt to resolve the problem promptly
If resolution is not possible, a full refund will be provided

7.2 User-Side Technical Issues

Refunds are not provided for technical issues caused by:

Insufficient internet bandwidth or connectivity problems
Incompatible devices or outdated software
Failure to meet minimum system requirements published before purchase
User error or failure to follow access instructions

8. Subscription Refunds and Cancellations

8.1 Monthly Subscriptions

May be cancelled at any time
Refunds available only within 14 days of initial purchase
Access continues until the end of the current billing period
No pro-rated refunds for early cancellation

8.2 Annual Subscriptions

Refunds available within 30 days of initial purchase if less than 10% of content accessed
After 30 days, no refunds are provided
Cancellation stops future billing but does not refund the current period

9. Chargebacks and Disputes

If you file a chargeback or payment dispute with your financial institution:

Your account access will be immediately suspended pending resolution
We encourage you to contact us first to resolve any issues
Fraudulent chargebacks may result in permanent account termination
You may be liable for any costs incurred during dispute resolution

Attempting to obtain a refund through both our refund process and a chargeback simultaneously is prohibited.

10. Special Circumstances

10.1 Emergency Situations

In cases of personal emergency, illness, or unforeseen circumstances, we may consider refund requests outside our standard policy. Contact us with documentation to discuss your situation.

10.2 Force Majeure

If events beyond our reasonable control prevent service delivery, we will offer:

Rescheduling to an alternative date
Credit toward future services
Full refund if neither option is acceptable

11. Refund Denials and Appeals

11.1 Reasons for Denial

Refund requests may be denied if:

The request does not meet eligibility criteria
Requested outside the allowable timeframe
Evidence suggests violation of our Terms of Service
Required documentation is not provided
The purchase was clearly marked as non-refundable

11.2 Appeal Process

If your refund request is denied and you believe the decision was made in error:

Submit an appeal within 14 days of the denial notification
Include any additional information or documentation supporting your case
Appeals are reviewed by senior management
Final decisions on appeals are issued within 10 business days

12. Credits and Vouchers

Instead of a monetary refund, we may offer:

Account credits for future webinars or services
Vouchers or promotional codes
Complimentary access to alternative content

Such alternatives will only be provided with your explicit consent. You are not obligated to accept credits in lieu of a refund when eligible under this policy.

13. Policy Modifications

We reserve the right to modify this Refund Policy at any time. Changes will:

Be effective immediately upon posting to our website
Apply to purchases made after the modification date
Not affect refund rights for purchases made prior to changes

Material changes will be communicated via email to registered users.

14. Contact Information

For questions regarding this Refund Policy or to submit a refund request, please contact us:

Ventorixaq
Banglo Mawar, Jln Bampfylde, Westwood
93000 Kuching, Sarawak, Malaysia

Email: help@Ventorixaq.pro
Phone: +6095736010
Signal: https://signal.me/#p/+6095736010

15. Acceptance of This Policy

By making a purchase on Ventorixaq.pro, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This policy works in conjunction with our Terms of Service and Privacy Policy.

If you do not agree with any part of this Refund Policy, please do not make purchases on our platform.